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Payment and travel documents


If you booked your holiday on our website, you will be asked to pay a deposit or the full amount online. If you booked your holiday by telephone, you will receive an invoice asking you to pay the deposit within seven days. The final invoice, asking for payment of the outstanding amount within seven days will be sent approximately three to four weeks before departure.

The total amount must be paid immediately for last-minute bookings (less than 30 days before departure).

Payments can be made by bank transfer (bank details provided on the invoice) or by credit card. If you wish to pay by credit card, please contact us by telephone and do not send your credit card details by email for security reasons. 

Travel documents

Travel documents are sent by post 20 to 30 days before departure, after full payment of your holiday. They will not be sent by email. 


If you make your booking or modify it less than 12 days before departure, the documents will be available at the Ticketing counter at Luxembourg airport (opposite the check-in counters) on the day of your departure.