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LUXAIRTOURS PROTECTION
TRAVEL WITH PEACE OF MIND
MODIFICATION FREE OF CHARGE
Enjoy a free modification up to 14 days before departure under certain conditions.*
FREE CANCELLATION
You can cancel your trip free of charge in case of lockdown, travel ban to the country/region by the relevant authorities, or if local measures require hotels to close all their restaurants or outdoor facilities.**
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Free modification up to 14 days before departure
- This rule is valid for all packages except for packages to France, Italy, Sweden, Finland, Dubai and "Metropolis". For these, the free modification is only possible till 30 days before departure.
- The change may concern the destination, the hotel, the travel date, but not the names or number of the participants.
- It is possible to postpone your trip until 6 months after the initial departure date.
- Only one change is allowed per booking.
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Free cancellation in the event of a lockdown or travel ban
Valid for all package holidays, with a booking date before 30th March 2022, and a departure date until 31st March 2022. Also valid for existing bookings. Free cancellation can only be requested between 21 days and 7 days before your departure if one of the following conditions is met:
- If entry into the destination area/country is officially prohibited by the relevant authorities (travel ban).
- In case of a complete lockdown of the local population (in the destination) with a prohibition for travellers to leave their hotel at any time.
- In the case of a complete lockdown in the home country, prohibiting the population from leaving their home for non-essential reasons and thus also from travelling to the airport.
- If local measures require hotels to close all restaurants or outdoor swimming pools.
- If these measures are announced less than 7 days before departure, the customer has 48 hours from the official announcement to request a free cancellation of the trip.
In all these cases, the free modification remains of course possible under the same conditions
ONSITE ANTIGEN TEST INCLUDED
LuxairTours organizes and covers the antigen test at destination for passengers who have booked a package holiday until 31 March 2022 (last return flight). This test is required for all non-vaccinated persons aged 12 and 2 months or over when they fly back to Luxembourg. Our tour guide will contact the client to arrange an appointment at the hotel or in a laboratory. In case of quarantine, LuxairTours will cover the accommodation costs and organize the return flight on the next Luxair flight. This offer could stop before earlier if tests are no longer required to enter Luxembourg. Metropolis, all destinations in Sweden, France, Italy, Germany and Austria are excluded from this offer. More info
FREE INSURANCE ASSISTANCE FOR NON-EU COUNTRIES
LuxairTours offers the insurance assistance free of charge for package holidays to non-EU countries including for the winter season 2021/22 : Cape Verde (till 22/04/22), Dubai (till 21/04/22), Egypt (excepted the cruise with ACL from Luxor, till 27/03/22), Morocco (till 16/04/22), Tunisia (till 25/03/22). You will enjoy a perfect protection during your entire holidays.
TRAVEL SAFE&CLEAN
We offer a great choice of hotels committed to our "Safe & Clean Charter" to ensure hygienic excellence for your stay. Discover the hotels. Discover the measures taken by Luxair & LuxairTours to ensure hygiene and safety during your journey. Discover the measures.
PROCEDURE FOR EACH TRAVEL DESTINATION:
- Canary Islands (excepted La Gomera), Palma de Mallorca, Cabo Verde (Sal & Boa Vista), Portugal (Funchal & Faro), Agadir and Rovaniemi: antigen test is carried out at the hotel.
- Tunisia, Dubai: PCR test carried out at the hotel.
- La Gomera: antigen test in a nearby laboratory, the transfer is organized and paid by LuxairTours.
- Malaga: antigen test is carried out in a nearby laboratory, the transfer can be organized through the LuxairTours representative at destination but will have to be paid by the client. We strongly recommend using public taxis.
- Hurghada and hotels in Luxor: Antigen test carried out in a nearby laboratory, the transfer will be organized and paid by LuxairTours.
- Luxor : antigenic test performed on board the ships during the cruise.
- Metropolis, all destinations in Austria: excluded from this offer. When you arrive at your destination, please contact our tour guide or hotel reception for information about the closest test center.
YOUR PCR TEST TO TRAVEL
If you are traveling with Luxair and LuxairTours to a destination that requires a Covid-19 PCR test, please note that you have several possibilities to get tested. You will find all related information in the section "Where can I do my PCR or Antigen test in Luxembourg" on the Entry regulations page.
ENTRY REGULATIONS
Given the current situation, some countries have introduced specific entry regulations. Please ensure you have the required documents that apply to your destination. Learn more
Note: LuxairTours Protection is not available for Luxair Holidays A la carte products, with the exception of accommodation costs in the event of quarantine.
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