Your browser is not supported
The browser you are using - Internet Explorer or old version of Edge – is not supported by our website. Not to face issues while using our website please use the latest version of Edge or any other modern browser like Chrome, Safari or Firefox.
LUXAIRTOURS PROTECTION
TRAVEL WITH PEACE OF MIND
MODIFICATION OF YOUR TRAVEL FREE OF CHARGE
Enjoy a free modification of your travel up to 14 days before departure under certain conditions.*
NAME MODIFICATION TILL 3 DAYS BEFORE DEPARTURE
You can now modify the name of one or several passengers till 3 days before departure. This change is free of charge till 14 days before departure and will cost you only 50€ per person from the 13th till 3rd day before departure.
If “First Minute” or “Early Booking” reductions were applicable, those will be lost if the deadline to enjoy those reductions is past. Insurances can’t be transferred to the new passenger who will only be allowed to contract an insurance assistance.
FREE CANCELLATION
You can cancel your trip free of charge in case of lockdown, travel ban to the country/region by the relevant authorities, or if local measures require hotels to close all their restaurants or outdoor facilities.**
FREE INSURANCE ASSISTANCE FOR NON-EU COUNTRIES
LuxairTours offers free assistance insurance for package tours to non-EU countries booked before May 31, 2022 for departure until October 31, 2022: Cape Verde, Dubai, Morocco, Tunisia, Senegal, Montenegro, Turkey and the UK. You will thus benefit from perfect protection for the duration of your vacation.
ANTIGEN TEST AT DESTINATION
Non-vaccinated citizens of the European Union and the Schengen area no longer have to undergo an antigenic test on site to enter Luxembourg. This obligation is maintained for non-vaccinated nationals of certain countries aged 12 years and two months or older (see our entry rules for more details). This test is no longer covered by LuxairTours. Nevertheless, our guide at the destination will remain at their side to help them find a place for testing. However, in case of quarantine, LuxairTours will continue to pay for the accommodation and will organize the repatriation on the next available Luxair flight.
-
Free modification up to 14 days before departure
- This rule is valid for all packages except for packages to France, Italy, Germany, Austria, Sweden, Finland, Dubai and "Metropolis". For these, the free modification is only possible till 30 days before departure.
- The change may concern the destination, the hotel, the travel date, but not the names or number of the participants.
- It is possible to postpone your trip until 6 months after the initial departure date.
- Only one change is allowed per booking.
-
Free cancellation in the event of a lockdown or travel ban
This offer is valid for all packages departing by October 31, 2022. Also valid for existing bookings. Free cancellation can only be requested between 21 days and 7 days before your departure if one of the following conditions is met:
- If entry into the destination area/country is officially prohibited by the relevant authorities (travel ban).
- In case of a complete lockdown of the local population (in the destination) with a prohibition for travellers to leave their hotel at any time.
- In the case of a complete lockdown in the home country, prohibiting the population from leaving their home for non-essential reasons and thus also from travelling to the airport.
- If local measures require hotels to close all restaurants or outdoor swimming pools.
- If these measures are announced less than 7 days before departure, the customer has 48 hours from the official announcement to request a free cancellation of the trip.
In all these cases, the free modification remains of course possible under the same conditions
YOUR PCR TEST TO TRAVEL
If you are traveling with Luxair and LuxairTours and need a Covid-19 PCR test to travel, please note that you have several possibilities to get tested. You will find all related information in the section "Where can I do my PCR or Antigen test in Luxembourg" on the Entry regulations page.
ENTRY REGULATIONS
Several countries are easing their entry regulations, therefore we advise you to check the latest requirements applicable to your outbound and return journey (such as mandatory travel documentation) at least 72h hours before your flight. Learn more
Note: LuxairTours Protection is not available for Luxair Holidays A la carte products, with the exception of accommodation costs in the event of quarantine.
READY TO TRAVEL? We have some tailor-made holiday ideas for you:
