LUXAIRTOURS PROTECTION
TRAVEL WITH PEACE OF MIND
MODIFICATION FREE OF CHARGE
For all holiday bookings until 31st March, enjoy a free modification up to 14 days before departure during all summer for any travel date until 31/10/2021, and even a free cancellation under certain conditions.*
FREE CANCELLATION
You can cancel your trip free of charge in case of lockdown, travel ban to the country/region by the relevant authorities or if local measures require hotels to close all their restaurants or outdoor facilities.**
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Free modification up to 14 days before departure
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This offer is valid for all packages with a booking date before 31 March 2021, and a departure date until 31 October 2021, except for packages to France, Italy and "Metropolis". For these, the 30-day rule will be maintained.
This offer is also valid for existing bookings.
The change may concern the destination, the hotel, the travel date and the names of the participants. Excluded are: the number of participants and the reduction of the length of stay by more than 2 days.
It is possible to postpone your trip until 31 October 2021 latest.
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Free cancellation in the event of a lockdown or travel ban
Valid for all package holidays, with a booking date before 31 March 2021, and a departure date until 31 October 2021. Also valid for existing bookings.A free cancellation can only be requested between 21 days and 7 days before your departure, if one of the following conditions is met:
- If entry into the destination area/country is officially prohibited by the relevant authorities (travel ban).
- In case of a complete lockdown of the local population (in the destination) with a prohibition for travellers to leave their hotel at any time.
- In the case of a complete lockdown in the home country, prohibiting the population from leaving their home for non-essential reasons and thus also from travelling to the airport.
- If local measures require hotels to close all restaurants or outdoor swimming pools.
- If these measures are announced less than 7 days before departure, the customer has 48 hours from the official announcement to request a free cancellation of the trip.
In all these cases, the free modification remains of course possible under the same conditions
ONSITE ANTIGEN TEST INCLUDED
LuxairTours organizes and covers the antigen test at destination* for passengers who have booked a package holiday with a departure till 2nd May, and provided the return is made on 9th May latest. This test is required for all persons aged 6 or more when they fly back to Luxembourg. Our tour guide will contact the client to arrange an appointment at the hotel or in a laboratory. In case of quarantine, LuxairTours will cover the accommodation costs and organize the return flight on the next Luxair flight. More info
Here is the procedure for each destination:
- Canary Islands, Funchal, Jerez, Palma, Heraklion, Rhodos, Malta, Bari , Antalya: antigen test performed at the hotel
- Faro, Malaga, Catania : antigen test performed in a nearby laboratory, transfer will be organized by Luxairtours
- Hurghada : PCR test performed in a nearby laboratory, transfer will be organized by LuxairTours
- Sal : antigen test performed at the hotel. Valid until the last departure on 21st May 2021 (return on 28th May latest)
- Dubai : PCR test performed at the hotel. Valid until the last departure on 24th May 2021 (return on 28th May latest). Client will have to pay for the test on the spot (300 AED which is about 68€) and can send the invoice to LuxairTours for refund via our contact form https://www.luxairtours.lu/en/contact#/traveller
- Metropolis, all destinations in France and Croatia : excluded from the offer. Once at destination, please contact our tour guide or the hotel reception to obtain information about the nearest test center.
* Metropolis packages and all packages to France and Croatia are excluded from this offer
TRAVEL SAFE&CLEAN
We offer a great choice of hotels committed to our "Safe & Clean Charter" to ensure hygienic excellence for your stay. Discover the hotels. Discover the measures taken by Luxair & LuxairTours to ensure hygiene and safety during your journey. Discover the measures.
YOUR PCR TEST TO TRAVEL
If you are traveling with Luxair and LuxairTours until 31 March 2021 to a destination that requires a Covid-19 PCR test, please note that you have the possibility to visit one of the BionXtLab centers without an appointment. More info
ENTRY REGULATIONS
Given the current situation, some countries have introduced specific entry regulations. Please ensure you have the required documents that apply to your destination. Learn more
