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LUXAIR & LUXAIRTOURS ARE BY YOUR SIDE

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Our commitment

 

Luxair & LuxairTours have put special measures in place to guarantee your safety when traveling with us. Your health, well-being, safety, and comfort are always our highest priority. We offer you a safe & clean travel experience – made by Luxair & LuxairTours.

 

Luxair is adhering and applying all the guidelines set by EASA (European Union Aviation Safety Agency) and the World Health Organisation (WHO).

 

Discover below the measures taken to ensure hygiene and safety during your journey.

PREPARE FOR YOUR TRIP

Luxair & LuxairTours are committed to ensure the health and safety of all its passengers prior boarding. Hence, we would like to kindly ask you to fill out one out of three forms, applicable to your destination:

 

  • For flights outside of Italy/UK: Notification of Health status prior boarding - please show it at the boarding gate: Download here
  • For flight to/from Italy: Notification of Health status prior boarding- please fill it out, sign and show it at the boarding gate: Download here
  • For flight to UK: please read the latest public health advice prior completion of your booking and register through this linkClick here

 

If any of the statements in the above forms apply to your situation, you might not be permitted to fly. Please read carefully the instructions for both forms.

Thank you for helping us to protect your health. Click here to find out more about entry rules at your destination.

  • Voyagez en sécurité et propreté

    In line with the latest expert medical finding that the COVID-19 virus is primarily transmitted by droplets and touch, Luxair & LuxairTours have placed their greatest focus on surface cleaning:

    • Complete disinfection of the aircraft interior
    • Use of approved eco-friendly chemicals that are proven to kill viruses and germs
    • Comprehensive & in-depth wipe down of all surfaces – from windows, tray tables, seats, seatbelts, armrests, air vents and overhead lockers in the cabin, to lavatories and galleys.

  • Filtration de l'air à bord

    HEPA Filters in all our aircraft – the cleanliness of our aircraft cabin is of utmost importance:

     

    The air on board all Luxair aircraft is cleaner than outside, it is continuously mixed with a large quantity of fresh outside air and it consists of up to 60% fresh air.

     

    The air in the cabin is changed every 3 minutes, in average the filters remove every pollutant such as dust, allergens bacterial or viral organisms, such as the COVID-19. They are filtered from the air circulating in the aircraft cabin, on the ground, and during your flight meeting the standards of air filtering for hospital operating rooms.

     

    Filters are 99.99% effective. 

  • Nettoyage en profondeur et désinfection complète de nos cabins

    At LuxairTours, we follow very strict hygiene procedures to enhance your safe travel. Our aircraft are thoroughly cleaned and disinfected.

     

    If any suspect or confirmed COVID-19 case was on board, a deep cleaning & advanced disinfection process, including defogging of cabin interiors, will be systematically done prior to operating the next flight.

    In addition, in the affected areas, leather seats including seat covers, armrests, and seatbelts are thoroughly cleaned using approved cleaning products. 

     

    Only the products provided by Luxair may be used onboard.    

     

    Luxair follows very strict hygiene measures in respect and adherence to EASA (European Union Aviation Safety Agency) rules.

  • Mesures d'hygiène à bord

    Because the health and the safety of everybody are our top priority:

    • Surgical masks or FFP2 masks are mandatory for our cabin crews.
    • Passengers must also compulsorily wear a mask, either a surgical mask or a hand-made mask made of cloth, bandana (buff) or scarf (except for kids below 6 years old). Unfortunately, according to the guidelines of the Luxembourg Ministry of Health, no exception is allowed.
    • Onboard, our crews will distribute a personal hydro-alcoholic solution & a free sanitizing wipe. Sanitizing soap will be available in lavatories. Any other antibacterial wipes or any other cleaning materials in the cabin by passengers are prohibited as they may interact with chemicals already used by Luxair in its cleaning process and may cause damage to our seats, fabrics, plastics and finishes.

    Our cabin crew might decide to:

    • distribute a surgical mask to a passenger when she/he estimates by her/his own judgment that the mask is not appropriate (a surgical mask reserve will be placed in each aircraft)
    • distribute a FFP2 mask to a passenger when she/he estimates by her/his own judgment that it is appropriate to reassure the client (a FFP2 mask reserve will be placed in each aircraft)

    Our crew will also ensure the regular promotion of hygiene rules – washing hands frequently and thoroughly with soap, correctly covering mouth & nose when coughing or sneezing, not shaking hands, avoiding physical contact, taking care to avoid touching eyes, nose, and mouth –  via Inflight announcements.

  • Embarquement et disposition des sièges dans l'avion

    Following measures have been put in place for boarding and seating in the aircraft:

    • The boarding & de-boarding will take place in smaller groups, at the gate & on board.
    • Boarding will be done from the main aircraft door, our 737 fleet will preferably be connected to an airbridge.
    • Depending on actual Seat Load Factors, passenger seats will be allocated as widely as possible throughout the flight. Our crews will do their best to optimize the seating whenever possible and to group the passengers traveling together, like your family, and separate them from other passengers.
    • Surveillance and regular announcements are done by our cabin crew.

  • Service à bord - Simplifié et sûr

    Several measures have been taken to significantly reduce the contact between crew and passengers, additional measures are led to implement a "touchless cabin":

    • Only laptop, handbag, briefcase, medicine or baby food (no hard rules and upon judgement of the cabin crew)Any other items will have to be checked-in within your regular bag or managed as a Deposit At Aircraft (for Q400 only)

    • No paper onboard magazines/newspapers
    • The safety instruction cards will be placed visibly on each back seat and replaced by sticker in coming weeks/months
    • Temporary suspension of inflight sales
    • No distribution of pillows/cushions & blankets
    • Children giveways will be distributed on board
    • Temporary suspension of special meal offer
    • Avoidance of Unaccompanied Minor (evaluate requirements with parents)
    • We will regularly adapt our service depending on recommendations from local authorities, the EU and from the World Health Organization.

  • Un concept de service à bord optimisé

    At LuxairTours, your safety and well-being are our top priority, even more in these exceptional times. We have put everything in place to make you feel safe while traveling with us.

    In addition to several measures we took through your journey, you will notice that our on board service has been adapted in order to safeguard your health.

    We do not compromise on the quality to meet your expectations and make you fly in good company.

     

    For snacks and meals, content and packaging are adapted to minimize contacts between you and our professional crew.

    Our regular beverage service is temporarily suspended, but we are pleased to offer you a good selection of drinks to choose among water, juice, beer or our traditional Crémant.Of course, our on-board service will return to normal as soon as the situation improves

  • Bagages en cabine

    Items allowed in the cabin will be limited to laptop, handbag, briefcase, medicine, backpack (max. 35x25x15 cm) and baby food.

    Any other items have to be checked-in within your regular baggage on hold or managed as a "delivery at aircraft" (only for De Havilland Q400) baggage.

    • De Havilland Q400

    Please be aware that your cabin baggage size 55 X 40 X 23 cm and maximum 8 kg will not be accepted in the cabin and will automatically be tagged as “delivery at aircraft (DAA)” baggage. This means you will have to leave it in front of the aircraft before boarding and pick it up right after landing when leaving the aircraft.

    • Boeing 737

    Please be aware that your cabin baggage will not be accepted in the cabin. Any other items, including your cabin luggage, have to be checked-in within your regular baggage and will be transported in the hold. You will then have to collect it on the baggage carousel after landing at the baggage claim area.

  • Santé et Formation du personnel

    We want to make sure that you feel safe when traveling with us and you are supported by a caring and professional team.

     

    All our Cabin Crews have undergone a special Covid-19 Training:

    • Understanding the reason why Personal Protective Equipment (PPE) is necessary and how to wear (and remove them) properly.
    • Removing PPE following strict procedures and evacuate the clinical waste
    • Understanding and promoting good hygiene behaviors
    • Review of the different kits available onboard
    • How to protect themselves and passengers
    • How to deal with potentially infected passengers
    • Procedures are in place to quickly identify and act on any potential risk

    Constant medical advice and update from Health Authorities and internal doctor

  • Distanciation sociale dans les aéroports

    Airports are defining measures on the ground and on social distancing, longer waiting times expected :

    • Please be early at the airport, as check-in and security check will take more time, check your necessary entry requirements, be prepared

    Social Distancing is not evident in air travel, Luxair has introduced further measures at the airport in order to meet the recommendations in the best possible way :

    • Mandatory wearing of mask for passengers (no accompanying family allowed to enter the Terminal except for PRM escorts), either a surgical mask or a hand-made mask made of cloth, bandana (buff), or scarf.  
    • Floor markings at the Check-In area, Security, Boarding Gate, etc. Dedicated surveillance by our ground agents
    • Bus transfers will be avoided whenever possible
    • Priority boarding via one door only
    • Business lounge at Luxembourg airport is closed.
    • Lux-Airport has introduced specific measures regarding COVID-19, for more information please click here.

  • Informations utiles avant votre vol sur les règles et restrictions d'entrée à destination

    Prior to your flight, we strongly recommend you to check the latest entry criteria of the country you are traveling to, to ensure you are able to travel.

     

    This is also the case even if you are a citizen or resident of the country of destination, or if you are only transiting in this country (connecting flight). In addition, special quarantine and sanitary measures might be in place for each destination and as per governmental directives. We advise you to check the last entry regulations directly with the foreign affairs department or relevant local authorities. You have to ensure all requirements are fulfilled before check-in. Failure to complete or present all the necessary documents may mean that you are not permitted to fly, or you may be refused entry at your country of destination.

     

    You also have useful information on the following websites:

    We also strongly recommend you to check the regulations in force at your departure/destination airport:

    • At some airports, in order to comply with the provisions of the local health authorities, body temperature may be measured prior to departure. If there is a value higher than that established by the regulations (usually 37.5° C), you may be prohibited from departing or requested to show a specific medical certificate approved by the local authorities.
    • At some airports, it's mandatory to wear mouth and nose protection masks when traveling from that airport. The Police will not let any passengers board the aircraft if passengers do not have masks.

     

    Please check some important entry regulations we have collected for you here:Entry regulations and Flight Program.

  • Guides

    • Our employees are all trained and equipped with the necessary material for everyone's safety.
    • This doesn't change the warm welcome they give you upon your arrival at the airport, you can easily imagine their large smiles behind their masks.
    • They will ensure the social distancing required during the delivery of the welcome letters.
    • In each transfer bus, they will be happy to remind all travelers the basic rules in matters of health and safety.
    • We are by your side in case of need throughout your stay.

  • Charte Safe & Clean

    With "Safe and Clean Charter", LuxairTours and hotels are committed to :

    • Apply the rules and recommendations of governments in the fight against Covid-19.
    • Ensure the safety of our customers by providing a good training of its staff in health and safety matters.
    • Provide personal protective equipment to all staff.
    • Provide hydro-alcoholic gel in all common areas.
    • Use floor markings and signalization to maintain social distancing in the different waiting areas.
    • Reinforce the cleaning and disinfection of rooms and common areas by adapting them to the requirements and recommendations of the health authorities.
    • Adapt the entertainment programs and facilities to the health requirements.
    • Ensure that employees and customers respect barrier gestures by placing signs at their disposal.
    • Whenever possible, replace the "Buffet" service by an " à la carte " service.

  • Transferts

    • Regarding transfers, drivers have been trained and will apply the mandatory barrier measures.
    • For this reason, they will make sure to keep their distance when storing your luggage in the hold.
    • Hydro-alcoholic gel will be available at the front of each bus.
    • The vehicles will be cleaned after each journey and carefully disinfected every day after each shift.
    • As far as possible, and in order to maintain the distance on the buses, the number of passengers will be limited.

  • Excursions

    • Sanitary measures are in place to let you still move around and visit the must-see places of your dreams.
    • Your health is our top priority. Excursions that cannot meet all sanitary measures will not be offered by our LuxairTours representatives.
    • The guides are trained, equipped and ready to remind all participants the barrier gestures.

If any of the statements of the Notification of Health status prior to boarding apply to your situation and in order to avoid potential spread of the virus, we request you not to present yourself at the airport or to leave immediately the airport if you have not disclosed the information to Luxair before your arrival. In such case, please contact our call center at (+352) 2456-1 or your travel agency.


We kindly encourage you to support our protective measures on-board by following the recommendations of the World Health Organization (WHO). These include washing your hands frequently and thoroughly with soap, correctly covering your mouth & nose when coughing or sneezing, not shaking hands, avoiding physical contact, and taking care to avoid touching your eyes, nose, and mouth.


Looking forward to seeing you soon on board!