Travel Safe & Clean
As the world faces an unprecedented health crisis, Luxair & LuxairTours have put special measures in place to guarantee your safety when traveling with us. Your health, well-being, safety, and comfort are always our highest priority.
Luxair is adhering and applying all the guidelines set by EASA (European Union Aviation Safety Agency) and the World Health Organisation (WHO). We even go a few steps further to offer you a safe & clean travel experience – made by Luxair & LuxairTours.
Discover below the measures taken by Luxair & LuxairTours to ensure hygiene and safety during your journey.
Luxair & LuxairTours are committed to ensure the health and safety of all its passengers prior boarding. Hence, we would like to kindly ask you to read carefully one out of two forms, applicable to your route:
If any of the statements in the above forms apply to your situation, you might not be permitted to fly. Please read carefully the instructions for both forms. Thank you for helping us to protect your health. Click here to find out more about entry rules at your destination.
In line with the latest expert medical finding that the COVID-19 virus is primarily transmitted by droplets and touch, Luxair & LuxairTours have placed their greatest focus on surface cleaning:
HEPA Filters in all our aircraft – the cleanliness of our aircraft cabin is of utmost importance:
The air on board all Luxair aircraft is cleaner than outside, it is continuously mixed with a large quantity of fresh outside air and it consists of up to 60% fresh air.
The air in the cabin is changed every 3 minutes, in average the filters remove every pollutant such as dust, allergens bacterial or viral organisms, such as the COVID-19. They are filtered from the air circulating in the aircraft cabin, on the ground, and during your flight meeting the standards of air filtering for hospital operating rooms.
Filters are 99.99% effective.
At LuxairTours, we follow very strict hygiene procedures to enhance your safe travel. Our aircraft are thoroughly cleaned and disinfected.
If any suspect or confirmed COVID-19 case was on board, a deep cleaning & advanced disinfection process, including defogging of cabin interiors, will be systematically done prior to operating the next flight.
In addition, in the affected areas, leather seats including seat covers, armrests, and seatbelts are thoroughly cleaned using approved cleaning products.
Only the products provided by Luxair may be used onboard.
Luxair follows very strict hygiene measures in respect and adherence to EASA (European Union Aviation Safety Agency) rules.
Because the health and the safety of everybody are our top priority:
Our cabin crew might decide to:
Our crew will also ensure the regular promotion of hygiene rules – washing hands frequently and thoroughly with soap, correctly covering mouth & nose when coughing or sneezing, not shaking hands, avoiding physical contact, taking care to avoid touching eyes, nose, and mouth – via Inflight announcements.
Following measures have been put in place for boarding and seating in the aircraft:
Several measures have been taken to significantly reduce the contact between crew and passengers, additional measures are led to implement a "touchless cabin":
Only laptop, handbag, briefcase, medicine or baby food (no hard rules and upon judgement of the cabin crew). Any other items will have to be checked-in within your regular bag or managed as a Deposit At Aircraft (for Q400 only)
We will regularly adapt our service depending on recommendations from local authorities, the EU and from the World Health Organization.
At LuxairTours, your safety and well-being are our top priority, even more in these exceptional times. We have put everything in place to make you feel safe while traveling with us.
In addition to several measures we took through your journey, you will notice that our on board service has been adapted in order to safeguard your health.
We do not compromise on the quality to meet your expectations and make you fly in good company.
For snacks and meals, content and packaging are adapted to minimize contacts between you and our professional crew.
Our regular beverage service is temporarily suspended, but we are pleased to offer you a good selection of drinks to choose among water, juice, beer or our traditional Crémant.Of course, our on-board service will return to normal as soon as the situation improves
Items allowed in the cabin will be limited to laptop, handbag, briefcase, medicine, backpack (max. 35x25x15 cm) and baby food.
Any other items have to be checked-in within your regular baggage on hold or managed as a "delivery at aircraft" (only for De Havilland Q400) baggage.
Please be aware that your cabin baggage size 55 X 40 X 23 cm and maximum 8 kg will not be accepted in the cabin and will automatically be tagged as “delivery at aircraft (DAA)” baggage. This means you will have to leave it in front of the aircraft before boarding and pick it up right after landing when leaving the aircraft.
Please be aware that your cabin baggage will not be accepted in the cabin. Any other items, including your cabin luggage, have to be checked-in within your regular baggage and will be transported in the hold. You will then have to collect it on the baggage carousel after landing at the baggage claim area.
We want to make sure that you feel safe when traveling with us and you are supported by a caring and professional team.
All our Cabin Crews have undergone a special Covid-19 Training:
Constant medical advice and update from Health Authorities and internal doctor
Airports are defining measures on the ground and on social distancing, longer waiting times expected :
Social Distancing is not evident in air travel, Luxair has introduced further measures at the airport in order to meet the recommendations in the best possible way :
Prior to your flight, we strongly recommend you to check the latest entry criteria of the country you are traveling to, to ensure you are able to travel.
This is also the case even if you are a citizen or resident of the country of destination, or if you are only transiting in this country (connecting flight). In addition, special quarantine and sanitary measures might be in place for each destination and as per governmental directives. We advise you to check the last entry regulations directly with the foreign affairs department or relevant local authorities. You have to ensure all requirements are fulfilled before check-in. Failure to complete or present all the necessary documents may mean that you are not permitted to fly, or you may be refused entry at your country of destination.
You also have useful information on the following websites:
We also strongly recommend you to check the regulations in force at your departure/destination airport:
With "Safe and Clean Charter", LuxairTours and hotels are committed to :
If any of the statements of the Notification of Health status prior to boarding apply to your situation and in order to avoid potential spread of the virus, we request you not to present yourself at the airport or to leave immediately the airport if you have not disclosed the information to Luxair before your arrival. In such case, please contact our call center at (+352) 2456-1 or your travel agency.
We kindly encourage you to support our protective measures on-board by following the recommendations of the World Health Organization (WHO). These include washing your hands frequently and thoroughly with soap, correctly covering your mouth & nose when coughing or sneezing, not shaking hands, avoiding physical contact, and taking care to avoid touching your eyes, nose, and mouth.