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Check-in

FAQs

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FAQ - Frequently Asked Questions

We will do our best to answer your questions

2 result(s)

What can I do if I have a problem with an item bought from the onboard duty-free catalogue?
Complaints
Duty-free items purchased onboard are guaranteed for 2 years from the purchase date. If you encounter any problems, please contact Dutyfly Solutions by phone +33 1 342 969 17 or email relationclient@…
How can I file a complaint after my trip?
Complaints
LuxairTours holiday package We only process written complaints. We recommend that you use our online contact form for faster processing. If you are on a package holiday, please contact our…

Most popular

How can I obtain a refund if I have Luxair insurance?

Coronavirus (COVID-19): what about flight schedules?

Coronavirus (COVID-19): how can I use my COVID voucher?

Coronavirus (COVID-19): What will happen if my flight or trip has been cancelled by Luxair?

Coronavirus (COVID-19): Can I change or cancel my flight or trip?

Coronavirus (COVID-19) : What are the special entry formalities for each country?

Coronavirus (COVID-19) : what measures has Luxair put in place to ensure the safety of its passengers?

How can I choose my seat when I book a holiday package or a flight?

What can I do if my luggage is damaged or delayed?

All the questions... and answers

Coronavirus COVID-19

6 results

Coronavirus (COVID-19) : what measures has Luxair put in place to ensure the safety of its passengers?

Coronavirus (COVID-19) : What are the special entry formalities for each country?

Coronavirus (COVID-19): Can I change or cancel my flight or trip?

Coronavirus (COVID-19): What will happen if my flight or trip has been cancelled by Luxair?

Coronavirus (COVID-19): how can I use my COVID voucher?

Coronavirus (COVID-19): what about flight schedules?

Booking and payment

7 results

What is an Aboflex?

How can I pay for my holiday package or Luxair flight?

I am having difficulties paying online, what is happening?

Can I travel with my expired French identity card?

What documents do I need to take when I travel?

When will I receive my travel documents?

What should I do if I need an invoice for my Luxair flight?

Modification and cancellation

3 results

Can I modify or cancel my reservation?

Can I change a name after my reservation?

Can I use part of my ticket if I didn’t use one or more legs of the journey?

2 results

When can I use the online check-in?

When can I check-in and when can I use the night-time check-in at Luxembourg airport?

2 results

What can I do if I have a problem with an item bought from the onboard duty-free catalogue?

How can I file a complaint after my trip?

2 results

Is travel insurance included in my booking?

How can I obtain a refund if I have Luxair insurance?

Luggage and services

7 results

Can I travel with my pet?

Can I take special luggage such as golf bags, bikes, etc.?

What can I carry in my cabin baggage?

How much luggage am I entitled to?

What can I do if my luggage is damaged or delayed?

Can I add a special meal?

Who can I contact if I have forgotten or lost an item in a Luxair plane?

Parking at the airport

2 results

How can I book a parking space at Luxembourg airport?

Are there parking spaces reserved for disabled persons at Luxembourg airport ?

Seat reservation

1 result

How can I choose my seat when I book a holiday package or a flight?

Special assistance

4 results

How can I book special assistance?

Can my children travel alone?

Can I carry a funeral urn with me

Can I fly if I am pregnant?