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FAQ - Frequently Asked Questions

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Can I add a special meal?

Luggage and services

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Can I modify or cancel my reservation?

How can I book a parking space at Luxembourg airport?

When can I check-in and when can I use the night-time check-in at Luxembourg airport?

Coronavirus (COVID-19): is there exceptional options offered for Luxair bookings?

Coronavirus (COVID-19): Can I change or cancel my flight or trip?

How can I choose my seat when I book a holiday package or a flight?

How much luggage am I entitled to?

Coronavirus (COVID-19) : What are the special entry formalities for each country?

How can I obtain a refund if I have Luxair insurance?

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Environmental commitments

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Where can I check the CO2 emissions my Luxair flight generates?

Travel documents

4 results

Can I travel with my expired French identity card?

What documents do I need to take when I travel?

When will I receive my travel documents?

What should I do if I need an invoice for my Luxair flight?

Coronavirus COVID-19

5 results

Coronavirus (COVID-19) : What are the special entry formalities for each country?

Coronavirus (COVID-19): Can I change or cancel my flight or trip?

Coronavirus (COVID-19): What will happen if my flight or trip has been cancelled by Luxair?

Coronavirus (COVID-19): how can I use my COVID voucher?

Coronavirus (COVID-19): is there exceptional options offered for Luxair bookings?

Booking and payment

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What is an Aboflex?

How can I pay for my holiday package or Luxair flight?

I am having difficulties paying online, what is happening?

If I missed the first flight of my reservation, how can I tell Luxair that I want to use the return flight or the remaining routes?

Modification and cancellation

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Can I modify or cancel my reservation?

Can I change a name after my reservation?

Can I use part of my ticket if I didn’t use one or more legs of the journey?

Check-in

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When can I use the online check-in?

When can I check-in and when can I use the night-time check-in at Luxembourg airport?

Complaints

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What can I do if I have a problem with an item bought from the onboard duty-free catalogue?

How can I file a complaint after my trip?

Insurance

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Is travel insurance included in my booking?

How can I obtain a refund if I have Luxair insurance?

Luggage and services

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Can I travel with my pet?

Can I take special luggage such as golf bags, bikes, etc.?

What can I carry in my cabin baggage?

How much luggage am I entitled to?

What can I do if my luggage is damaged or delayed?

Can I add a special meal?

Who can I contact if I have forgotten or lost an item in a Luxair plane?

Parking at the airport

2 results

How can I book a parking space at Luxembourg airport?

Are there parking spaces reserved for disabled persons at Luxembourg airport ?

Seat reservation

1 result

How can I choose my seat when I book a holiday package or a flight?

Special assistance

4 results

How can I book special assistance?

Can my children travel alone?

Can I carry a funeral urn with me

Can I fly if I am pregnant?

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FAQ - Frequently Asked Questions

Can I add a special meal?

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FAQ - Frequently Asked Questions

Can I add a special meal?